← TrimTrack

Support

Having trouble with TrimTrack, or just want to ask something? Email us and a real person will read it.

trimtrack.support@proton.me

We typically respond within 48 hours. If you are writing about a bug, telling us your iPhone model and iOS version helps us a lot.

Frequently Asked Questions

Is TrimTrack free? Yes. TrimTrack is free to download and use. A Pro subscription unlocks higher AI Stylist generation limits.

What devices are supported? TrimTrack is available on iPhone, running iOS 15.1 or later.

What sign-in options are available? You can sign in with Apple, Google, or an email address and password.

What data do you collect? Your account email, your haircut entries, photos you upload, and anonymised usage analytics. The Privacy Policy has the full breakdown.

Does the AI Stylist store my photos? Before you use the AI Stylist for the first time, TrimTrack asks you to consent to sharing your photo and style description with our AI providers. Hairstyle previews are generated by fal.ai; Face Shape Analysis and Style Identifier are processed by Google Gemini. Photos are sent through a secure server-side function and stored in your own private account. They are never made public, sold, or shared beyond the AI processing you agreed to.

My history looks empty — where did my haircuts go? Make sure you are signed in to the same account you created them on, and that you have a working connection. If entries are still missing after signing in and reconnecting, email us with the account email address and roughly when you last saw them.

How do subscriptions work? TrimTrack Pro is a monthly or annual in-app purchase billed through the App Store. Some plans include a free trial. You can manage or cancel at any time in Settings → Apple ID → Subscriptions on your iPhone.

How do I restore a previous purchase? Open Settings → Restore Purchases inside the app. That reconnects your App Store purchase to your account and restores Pro access.

Can I delete my account and data? Yes. Open Settings → Delete Account in the app to permanently remove your account and everything stored with it. If you no longer have the app installed, use the account deletion page instead.

Important: deleting your account does not cancel your subscription. Apple bills it separately, so you must also cancel in Settings → Apple ID → Subscriptions to avoid future charges.

Why am I still being charged after deleting my account? Subscriptions are billed by Apple and are independent of your TrimTrack account. To stop billing, cancel the subscription in Settings → Apple ID → Subscriptions. You can do this before or after deleting your account.

About TrimTrack

TrimTrack keeps a detailed history of your haircuts — photos, barber, price, style, and notes — so you can walk into a chair and say exactly what you want. It also tracks what you spend over time, and lets you preview new styles with AI before you commit.