Delete your account and data
You can permanently delete your TrimTrack account at any time — from inside the app, or by emailing us if you no longer have it installed. Deletion is permanent and cannot be undone.
Option 1 — delete from the app (fastest)
Deletion takes effect immediately, with no waiting period.
- Open TrimTrack and sign in.
- Go to the Settings tab.
- Scroll to the bottom and tap Delete Account.
- Confirm when prompted.
Option 2 — request deletion by email
Use this if you have uninstalled the app or cannot sign in. Send the request from the email address associated with your TrimTrack account so we can verify ownership.
Or write to trimtrack.support@proton.me with the subject “TrimTrack account deletion request”. We confirm and complete verified requests within 30 days, and in most cases within a few business days.
If you cannot email from your account address, tell us the address you used and we will ask you to verify ownership another way before deleting anything.
What gets deleted
Deleting your account removes your sign-in credentials and everything stored against your account:
- Your profile, display name, and profile picture
- Every haircut entry — style, barber, barbershop, price, rating, duration, and notes
- All uploaded haircut photos
- All AI hairstyle previews, face-shape analyses, and style identifications, including the source and generated images
- Any share links you created for an AI look
- Your saved barbers and barbershops
- Your product-analytics event history on our servers
- Your subscription tier and AI credit records
What is kept, and why
| Data | Outcome | Why |
|---|---|---|
| In-app feedback you submitted | Anonymised | The message is kept to improve the app, but is permanently unlinked from you and your email address. |
| Server operation logs | Anonymised | Your account identifier is stripped. Retained briefly for security and abuse prevention. |
| Subscription and purchase records | Retained | Held by Apple or Google and our billing provider as a transaction record. Required for tax, accounting, and refund obligations. |
| Analytics held by our analytics provider | Deleted on request | Not removed automatically by the in-app flow. Ask us in your deletion email and we will purge it too. |
Retention applies only to the items listed here. Everything else is erased.
Cancelling a subscription is separate from deleting your account. Manage or cancel it in Settings → Apple ID → Subscriptions on iOS, or Google Play → Payments & subscriptions → Subscriptions on Android. Deleting your account does not automatically cancel an active subscription or issue a refund.
Questions
Email trimtrack.support@proton.me, or read the full TrimTrack Privacy Policy.